Transform Your Practice with the KPI

We help organizational development practitioners, leadership coaches, and HR professionals address complex leadership challenges.

Get certified in the Key Polarity Indicator and learn practical ways to navigate polarities with a Both/And mindset.

Secure Your Spot Now

KPI Certification is an immersive four-day program focused on equipping you with powerful sensemaking tools to help you and others navigate polarity and expand the capacity for Both/And. This course licenses you to administer four KPI instruments as well as the Polarity Navigator tool. 

Suitable for Leadership Coaches, Organizational Development Consultants, and Talent Development & Human Resources Professionals

2025 KPI Certification Cohorts

Select a date below and register now!

KPI Logo AndironTag Color R

Virtual certification: Feb 24-27, 2025

9 am – 5 pm ET (4 days)

Early Bird Pricing: $3,495 $3,995

KPI Logo AndironTag Color R

Virtual certification: May 5-8, 2025

9 am – 5 pm ET (4 days)

Early Bird Pricing: $3,495 $3,995

KPI Logo AndironTag Color R

Virtual certification: Aug 18-21, 2025

12 – 8 pm ET (4 days)

Early Bird Pricing: $3,495 $3,995

KPI Logo AndironTag Color R

Virtual certification: Oct 20-23, 2025

9 am – 5 pm ET (4 days)

Early Bird Pricing: $3,495 $3,995

What is KPI Certification? 

What Does the KPI Cohort Include? 

Prepare in advance by exploring key concepts and principles, engaging in hands-on activities and expert-led discussions, and delving into the application of Both/And. Deepen your understanding of personal leadership polarities and join a global community of practice that uses Both/And thinking to develop more effective leaders. 

  • Polarity Navigator® Tool: Get certified in Andiron’s unique 5-step approach to navigating polarities: Analyzing, Mapping, Exploring, Acting, and Monitoring. 
  • Human KPI™ Self & 360: Help leaders deepen their awareness of key polarities for personal growth, fulfillment, and compassion.  
  • Leadership KPI™ Self & 360: Assess how well leaders navigate key polarities of effective leadership. Help leaders enhance their effectiveness and adaptability. 
KPI Suite

As part of our KPI Certification, you will receive:

  • 90-minute personalized debrief: Enjoy a personalized KPI 360 debrief with a coach. 
  • Free KPI assessments: Access one KPI Self and one KPI 360 assessment for a client post-certification. 
  • Digital copy of Navigating Polarities: Gain insights from Dr. Brian Emerson and Kelly Lewis’ book on using both/and thinking to lead transformation. 

You’ll also gain access to a suite of materials to support your mastery and application of Both/And:  

  • Video tutorials and recorded sessions: Gain expert insights to deepen your understanding and application.
  • Practitioner resources: Access explanations of key polarities and models to provide to your clients, along with practitioner-focused content on core principles, our KPI debrief approach, resource Polarity Navigators, and more.  
  • Program workbook: Utilize a comprehensive workbook to guide your learning and implementation. 
  • Practice KPI reports: Review sample KPI reports with interpretation notes to enhance your assessment skills. 
  • Both/And community: Join a network for ongoing support, collaboration, and access to real-world applications and success stories. 
  • Office hours: Access monthly faculty-led office hours for additional guidance and support. 

“The KPI has enabled me to go deep with clients and enjoy doing it. I can help clients see the deeper story beneath their behaviors. I like looking at patterns and holding them up for the clients’ inquiry. When I hold it as such, I don’t get attached to the story and stay connected to the client.” 

– BILL PULLEN, FORMER HEAD OF THE GEORGETOWN UNIVERSITY LEADERSHIP COACHING PROGRAM AND INSTITUTE FOR TRANSFORMATIONAL LEADERSHIP 

The 6 Steps to Get KPI Certified

The KPI Certification process equips you to embrace Both/And thinking and enhance your ability to help others navigate polarities. Here’s how you’ll get certified: 

  1. Secure your spot in our virtual cohort.
  2. Complete the Leadership KPI Self-assessment (30 minutes) and begin the Human KPI 360 assessment (1 hour) to gain insights on navigating key polarities from multiple perspectives. 
  3. Schedule a 1:1 debrief with a coach (90 minutes) to explore your KPI assessment results. 
  4. Engage with the e-learning content (3 hours) to familiarize yourself with key concepts and principles and complete the pre-certification readiness check. 
  5. Participate in four days of immersive training (30 hours) featuring interactive sessions, hands-on activities, group discussions, and real-world applications. 
  6. Complete a practice client assignment, reflection paper (2 hours), and post-certification readiness check (30 mins) to apply what you’ve learned and reflect on your experience.

Congratulations!

After successfully completing all components, you’ll become a KPI Certified Practitioner, ready to implement Both/And thinking in your work. 

Meet Your Faculty

RC Andiron

Rachael Clarke, Faculty Lead   

Rachael Clarke, Ph.D., a former Neuroscientist with global leadership experience, will guide you in mastering the KPI. Passionate about empowering others with our sensemaking tools, she integrates the KPI and Polarity Navigator into organizations, helping individuals and teams navigate polarity tensions for enhanced success.
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Dionne Galloway, Both/And Faculty

Dionne Galloway specializes in Both/And Leadership, helping leaders navigate polarities and achieve top results. With over 15 years of leadership development, she is dedicated to enhancing the capabilities of individuals and teams. As a certified KPI expert, she empowers participants to transform their understanding and achieve impactful results.
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Amy Levine: KPI Co-Faculty

Amy Levine has over 25 years of experience in organizational development, focusing on strategic change and optimizing performance. As an experienced KPI Practitioner, she leads with a passion for polarity and practicality. Her values of growth, integrity, fun, and accountability guide her work, inspiring KPI Cohort participants to enhance their skills and achieve meaningful results.
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Brian Emerson, Co-Creator of the KPI and Polarity Navigator

Brian Emerson, Ph.D., is the principal and founder of Andiron, known for leadership development and polarity management. Clients value his skill in balancing human dynamics with business needs. As co-creator of the Key Polarity Indicator and Polarity Navigator tools, Brian guides the KPI Cohort in mastering Both/And principles.

What Are the Key Polarities You’ll Learn to Navigate?

You’ll learn how to harness both sets of polarities—Human and Leadership. This program will guide you in understanding and leveraging these foundational polarities to enhance your decision-making and actions.  

By the end of the four days, you’ll be equipped to implement Both/And leadership, enabling you to navigate polarities and complexities with greater balance and effectiveness. 

Human KPI

These six key polarities are at play in each of us, in any role and any relationship.

trusting that I am whole and good enough
accepting and sharing my imperfection and humanity
taking care of oneself
caring about others
having confidence in the positivity of what will come
being in touch with things as they actually are
operating with sincere and earnest conviction
being carefree and operating free of constraint
hungering for more
seeing the full worth of something as it is
taking action and feeling answerable to yourself and others
letting go of pain, allowing second chances, and opening to love

Leadership KPI

There are six key polarities leaders need to navigate for effective leadership. 

being in motion, doing something
contemplating what was, is, and could be
existing or operating consistently
making or becoming different
raising the bar and provoking learning
encouraging others and building confidence
conveying one’s expertise, ideas, and know-how
conveying one’s care and openness
being concerned about the work to be performed
being concerned about the connection with others
providing guidance, authority, and focus
giving others authority and freedom to operate

What Tools Will You Learn To Use?

Use the power of the Polarity Navigator and the Key Polarity Indicator assessments to delve into your unique preferences and patterns. You’ll learn to integrate identity, vulnerability, and transformation to enhance your coaching.

Polarity Navigator

Project LEAP

You’ll learn our practical 5-step approach to polarities that explores identity transformation, the Third Way as a mindset, and the role of Vulnerability in navigating polarities.

The Polarity Navigator helps you and your clients make sense of a polarity to take action from a Both/And mindset and get the benefits of both poles — while avoiding their overuses over time.

Polarity Maps

What does it look like when an individual navigates these key polarities well — or not so well? Where are they being effective or struggling?

The KPI Report features polarity maps for each of the six key polarities.

These behavioral maps outline behaviors that leverage benefits or result in overuse of a pole and provide insights into preferences.

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The KPI Wheel (Both/And Model)

The KPI wheel is a dynamic model built on the 6 key polarities (center of wheel) and shows the practical ways polarities contribute to overall success. The KPI recognizes that mindsets drive our actions and actions drive our results. Each pole of a polarity is like a mindset we must adopt to access certain actions and generate specific results. The KPI model provides a way for leaders to identify areas in which adopting a both/and mindset would expand their impact.

The Outer Ring

The Outer Ring contains three essential responsibilities that contribute to our fulfillment and success.

The Middle Ring

The Middle Ring contains six capabilities needed to deliver on the results of the outer ring.

The Inner Ring

The Inner Ring contains the poles of the six key polarities people have to navigate. Each pole is like a mindset and contributes to or detracts from a person’s ability to demonstrate the capabilities in the middle ring, and the impact of the outer ring.
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Sample Human Wheel

Key Polarity: Responsibility::Forgiveness — This individual strongly prefers Responsibility, viewing themselves as the reliable one. They excel in taking ownership but may struggle to show empathy when others fall short. To avoid feeling burdened, they should balance strength with compassion, enhancing their leadership and achieving greater inner peace.
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Sample Leadership Wheel

Key Polarity: Challenge::Support — This leader prefers Challenge over Support, inspiring others to achieve more and encouraging risk-taking. They may push too hard under stress, risking burnout. By balancing challenge with support, they can create an environment where people grow without undue pressure, fostering both inspiration and development.

Why Choose the KPI?

The Human KPI and Leadership KPI measure how well individuals or teams navigate some of the key polarities central to leadership. It quickly identifies where a person might benefit from harnessing more of a Both/And mindset and where they could be at risk for defaulting to Either/Or — especially under pressure. It goes beyond feedback on behaviors and competencies to the source: the mindsets, values, and motivations out of which those behaviors live.

This Certification course empowers you to navigate the complex challenges teams and leaders face by equipping you with sensemaking tools to understand and address key polarities, focusing on behavior and identity. 

By completing this certification, you will gain practical tools to drive sustainable success in your practice, empower your clients to achieve their goals, and enhance your ability to handle complex organizational challenges effectively. 

Ready to Transform Your Practice? 

“The KPI is a framework that goes beyond the question of right or wrong, good or bad. It provides you a 3D view of your strengths as motivators and examines how deeply held attachments can keep us stuck in a polarized view – shedding light on why navigating these paradoxical tensions is often easier said than done.”  

Abbey Jenkins, Chief Commercial & Business Officer, Lyndra Therapeutics