KPI Exploration for Groups and Teams Train-the-Trainer
Cancellation & Refund Policy
Notice must be submitted via email to the KPI Exploration Team. Notice is considered submitted upon Andiron receipt.
All cancellations 45 calendar days or more notice prior to Train-the-Trainer Part One: No cancellation or rescheduling fee. Any fees previously paid will be returned to you in full, minus any assessment fees taken at that stage or due for the next event. Canceled registration funds may not be held by Andiron for any length of time.
All cancellations less than 45 calendar days of program first session: A refund will be processed as listed below:
- 44 calendar days of Train-the-Trainer Part One: Receive a refund of 75% minus fees
- 14 calendar days of Train-the-Trainer Part One: Receive a refund of 50% minus fees
- 7 calendar days of Train-the-Trainer Part One: Receive a refund of 25% minus fees
- Repeat cancellations will result in no refund.
Andiron reserves the right to reschedule a Train-the-Trainer date. In the event of this occurring, you will be offered the choice between the new date or a full refund. Participants understand that in the event Andiron needs to transfer their registration to another intake of the same course or change the schedule there will be no additional cost incurred to them. Participants will not hold Andiron liable for the change in schedule.
Requests to transfer to a different date must be made forty five (45) days prior to Train-the-Trainer Part One. One (1) transfer request is allowed within twelve (12) months of the initial registration. All payment received will be applied to the new registration. Participants are required to pay the fee difference if any.